Quality Metrics & Analytics** Define, track and report quality metrics at the part level across the lifecycle, including but not limited to: + Install DOA (Dead on Arrival) rates - new, used, and repaired + Operational failure rates + MTBF (Mean Time Between Failure) + Spares DOA rates - new, used, and repaired + Repair NTF (No Trouble Found) rates + Analyze trends to identify high risk parts, systemic issues, and supplier or process gaps. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.