Schedules and dispatches employees, crews/teams, or equipment to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements. Works under general supervision following clearly defined procedures and policies This individual provides extraordinary customer service to clients Establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.