Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; Provides appropriate dispatch responses to calls such as traffic accidents and injuries on state property and police, fire and medical emergencies; Determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; Operates communications equipment such as computer, radio, telephone and related communications equipment; Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; Operates voter system to determine radio transmission capability; Monitors various cameras and alarm systems within the agency complex; Logs communications received during shift and maintains records for purpose of ready identification; Advises other agencies on incidents of special concern; Contacts and may coordinate with agency units and/or outside agencies such as State Police and local public safety agencies; Independently responds to calls from the general public and refers to appropriate personnel; May monitor other state and local police, fire and medical radio frequencies; May perform varied clerical and statistical work; Performs related duties as required. listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; speak proper English and enunciate clearly; function and react calmly, effectively and efficiently under stress; think and act quickly in emergency situations with judgment and discretion; exercise discretion in handling confidential information; follow oral and written instructions; maintain records.