Skills and Development during Internship:* Must possess strong problem-solving skills relative to a fast-paced fluid environment with emphasis on striking a balance of delivering excellent customer service while maintaining company safety and efficiency guidelines* Must be computer proficient and ability to learn multiple levels of software (Command, Trakit, Universal, Microsoft Office, iPhone and Tablet applications* Must demonstrate a pleasant and accommodating demeanor over the phone and a positive and professional attitude with internal and external customers in a high-volume call setting* Able to respond to stressful situations, co-workers, and customers in a professional, courteous manner* Must possess good listening skills and address customer complaints or concerns* Must be able to learn extensive product line and their different applications* Attention to Detail is imperative to accurately record delivery & product information into Command Dispatch Systems with ability to negotiate delivery times with customers* Assist Manager to Schedule, dispatch and control an appropriate level of drivers required to satisfy customer demand while maintaining safety & efficiency goals established by the company* Must be able to navigate various GPS systems. Assist the department to direct a fleet of up to 60+ trucks at one time* Assist with coordinating next day's delivery schedule and interpret necessary driver/production employee correlating start times and strictly follow and observe the Federal Hours of Service rules and regulations* Coordinate with plant supervisors to ensure proper storage and distribution of products* Collaborate with Sales, Warehouse, Purchasing and other departments to optimize processes* Monitor and report on transportation costs* Research and suggest cost-effective shipping methods* Ensure shipping documents are properly filed, billed and invoiced* Keep organized records of vehicles, schedules and completed orders* Report on maintenance and repair needs for transportation vehicles and equipment* Ensure compliance with safety policies, legal regulations and company policies* Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping* Maintain metrics, reports, process documentation, customer service logs, training and safety recordsOther Requirements* Must be willing to travel to sites when required.*