This position is able to shape quality strategy, influence major decisions, and make a lasting impact on business performance in Meter-to-Cash operations (includes collecting actual meter consumption data to receiving payment, covering customer setup, metering, meter changes, large meter testing, field activity dispatching and completion, and collections) crucial for revenue assurance, efficiency, and customer satisfaction across all Customer Service Areas (CSA). Tracks and analyzes field customer service performance, providing feedback and facilitating continuous improvements by assessing customer service performance measures, resource and technology requirements, including: o Adherence to meter reading schedules and field service dispatch and completion priorities.