ABILITIES: Able to act as a customer advocate to continuously improve process responsiveness and customer service; Able to anticipate problems and proactively develop appropriate solutions; Able to appropriately assess and communicate risks, benefits, and alternatives; Able to handle multiple tasks at one time meeting assigned deadlines; Able to interface appropriately and professionally with students, faculty, staff, and grant sponsors. SKILLS: Self-starter with strong interpersonal, initiative, teamwork, problem solving, organization, communication (verbal and written), time management, and relationship building, along with an ability to translate between technical and functional teams; Proficient with computer applications and programs.