The Presales Solutions Architect - Full Stack Observability at SHI International is responsible for being SHI''s Subject Matter Expert on all aspects of full stack observability architecture, including application performance monitoring (APM), infrastructure and cloud monitoring, log analytics, digital experience monitoring, network performance monitoring, and the telemetry pipelines and AIOps capabilities that unify them. On the internal side, you''ll build reusable collateral such as reference architectures, battle cards, and enablement content; evaluate and qualify new vendor partnerships; and conduct training sessions that keep our engineering and sales teams current on emerging observability technologies, platform capabilities, and best practices.