Counsels with and guides retailers with customer handling, customer satisfaction, and uniform business practices to avoid or mitigate Lemon Law, legal expenses, and financial losses as a result of consumer actions brought against SOA.* Represents and provides testimony for SOA during arbitrations and/or court cases brought against SOA.* Works with outside counsel and internal partners to negotiate in and settle aforementioned cases on site. ADDITIONAL RESPONSIBILITIES* Attends technical, professional, and leadership development programs, sessions, and activities for ongoing professional development, and attends corporate meetings including, but not limited to, National Business Conference (NBC), National Training Conference (NTC), Aftersales Business Conference (ABC), and Regional Organization meetings.*