p>Essential Duties and Responsibilities: • Follow Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical check point process • Provide estimates back to stores within 24 hours on cost and turnaround time • Order parts within 2 days of receiving a job • Communicate to stores any discrepancies on jobs immediately within 24 hours • Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours • Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager • Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities • Do same day Jared jobs to meet customers' expectations • Offer solutions and partnership as needed • The recruiting and vetting of candidates to fill open positions • Attend and participate in district meetings • Visit local stores when time allows • Perform the tasks and skillsets, minimum of B level jeweler • Live Signet's Core Values • Other duties as assigned.
Supervisory Responsibilities:
• Understand and uphold Human Resources and Loss Prevention Policies and Procedures • Recruit Design & Service Center Team Members utilizing the Talent Acquisition Guide • Train all DSC Team Members in their areas of responsibility • Coach Design & Service Center Team Members to improve their performance • When applicable, hold Team Members accountable to improve their performance or modify current behaviors • Conduct company directed Quarterly Check-In and/or Performance Appraisal as assigned • Hold two huddles daily with your team to set direction for the day • Oversee that Team Members complete safety training, quizzes and training modules • Conduct weekly One-on-Ones with all Design & Service Center Team Members • Monitor Jewelers' production performance daily.