Piscataway, NJ30+ days ago
What you will bring to the team: A strong sense of ownership and accountability for delivering high-quality, reliable analytics and insights A proactive, solution-oriented mindset with the ability to identify opportunities and drive improvements independently The ability to influence business decisions through data, connecting insights to clear operational actions Strong data storytelling skills, with the ability to tailor insights for different audiences and drive alignment A collaborative approach, building strong partnerships across Operations, Technology, and cross-functional teams Curiosity and a continuous improvement mindset, with a desire to evolve processes, tools, and ways of working A thoughtful and pragmatic approach to automation and emerging technologies, prioritizing value and business impact Attention to detail and a commitment to data accuracy, consistency, and integrity Position Logistics: Bachelor's degree or equivalent experience; 3-5+ years in analytics, operations, or insights roles. AI & Optimization Enablement Proactively identify and propose AI and optimization use cases relevant to Client Care (e.g., sentiment analysis, contact reason classification, demand forecasting, QA support, agent assist, summarization, knowledge retrieval), aligned to strategic priorities defined by the Group Director, Operational Excellence.