p>Work clinical shifts, with responsibilities consistent with emergency doctors at your VEG: • Answer medical questions over the phone • See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things-like ensuring people see a doctor right away and allowing families to stay with their pets • Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan • Communicate diagnosis and treatment options directly with customers • Provide appropriate treatments to address each pet's specific condition • Create and review medical records to ensure accuracy • Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns • Coach fellow doctors on medical excellence, doctoring the VEG Way, and providing VEG's customer-focused experience • Support fellow doctors through their assigned growth and development plans • Assist Medical Director (MD) when coverage is needed due to callouts or schedule changes • Work as interim MD when the current MD is on leave or opening a new VEG hospital • Lead monthly doctor meetings and M&M rounds with guidance from the MD • Teaching hospitals only: If needed, own the New ER Doctor (NERD) training program and perform all NERD MD job duties • Create doctor schedules, including managing leave requests and posting schedules at least two months in advance • Address customer complaints related to medical concerns.
Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge.