Independent Member Advocate - Hybrid (Medfield, MA) Digital InsuranceIndependent Member Advocate - Hybrid (Medfield, MA)Medfield, Massachusetts$28–$32 / hourManage high volume of incoming calls and emails explaining healthcare plan benefits, assisting members with locating in-network physicians/facilities, educating members on available self-help resources maintaining 90% or above in answered calls. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
NewIndependent Member Advocate - Hybrid (Medfield, MA) OneDigital Health and Benefits, Inc.Independent Member Advocate - Hybrid (Medfield, MA)Medfield, MA$28–$32 / hourEssential Duties and Responsibilities (include but are not limited to): Manage high volume of incoming calls and emails explaining healthcare plan benefits, assisting members with locating in-network physicians/facilities, educating members on available self-help resources maintaining 90% or above in answered calls. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
Customer Advocate, Customer Contact National Grid PlcCustomer Advocate, Customer ContactMA$76,000–$89,000 / yearKnowledge of, or the ability to quickly learn, National Grid customer information systems, including customer account management, billing and financial structures, energy management systems, and document management tools (e.g., CSS or similar platforms). Build and maintain strong relationships with internal teams and external partners to share information on social care programs, emerging opportunities, and customer support services, while offering informed guidance and technical expertise.
SNAP/Benefits Advocate Jewish Family & Children's Service, Greater BostonSNAP/Benefits AdvocateWALTHAM, MA$27–$35Familiarity with Microsoft Office computer programs (Excel, Word, Outlook) and comfortable learning and using technology for record-keeping and communication in our electronic case record. If your answer is YES to any of these questions, we'd love to speak to you about our SNAP and Benefits Advocacy program, our supportive work environment, and the positive impact this role has for hundreds of families across Eastern Massachusetts!
Social Services Advocate - PDD Framingham Committee for Public CounselSocial Services Advocate - PDD FraminghamFramingham, MassachusettsFull timeSocial Services Advocate responsibilities include, but are not limited to: Maintaining close contact with clients over the duration of their case to build strong working relationships; Conducting both brief and in-depth interviews with clients respecting their individuality and with cultural humility to obtain client histories; connecting with and interviewing collateral contacts; Performing needs assessments, developing treatment or service plans, referring clients to service providers, and making direct connections between clients and programs; Gaining comprehensive knowledge of statewide and local programming and services, and working collaboratively with community-based services that support clients; Collaborating with defense counsel to develop defense strategies and dispositional options which demonstrate an understanding of the complexities of our clients’ whole lives; Preparing and presenting courtroom testimony to describe services and dispositional alternatives arranged for the client; Preparing detailed and persuasive written advocacy for sentencing and mitigation purposes; Advocating for clients in a client-directed practice to facilitate best possible outcomes; and, Other duties as assigned. Experience working with individuals and families of diverse racial, ethnic, cultural, educational, and economic backgrounds; Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior; Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty; Culturally appropriate skills in client interviewing, assessment, case management, and treatment planning; Knowledge of public and private social services systems and resources; Demonstrated ability to communicate effectively and persuasively orally and in writing; Proven ability to work effectively independently and as part of a team; Ability to establish and maintain cooperative working relationships within the office and the service provider community; Ability to prioritize and manage multiple clients and responsibilities; Availability to work occasional evenings and weekends to meet with clients, bring clients to programs, attend meetings, conduct collateral interviews, and handle emergencies; Knowledge of defense practice, the criminal legal system, and/or corrections is a plus; and, Bilingual abilities are a plus.
Social Services Advocate - PDD Boston Central & PDD Boston Metro Committee for Public CounselSocial Services Advocate - PDD Boston Central & PDD Boston MetroBoston, MassachusettsFull timeSocial Services Advocate responsibilities include, but are not limited to: Maintaining close contact with clients over the duration of their case to build strong working relationships; Conducting both brief and in-depth interviews with clients respecting their individuality and with cultural humility to obtain client histories; connecting with and interviewing collateral contacts; Performing needs assessments, developing treatment or service plans, referring clients to service providers, and making direct connections between clients and programs; Gaining comprehensive knowledge of statewide and local programming and services, and working collaboratively with community-based services that support clients; Collaborating with defense counsel to develop defense strategies and dispositional options which demonstrate an understanding of the complexities of our clients’ whole lives; Preparing and presenting courtroom testimony to describe services and dispositional alternatives arranged for the client; Preparing detailed and persuasive written advocacy for sentencing and mitigation purposes; Advocating for clients in a client-directed practice to facilitate best possible outcomes; and, Other duties as assigned. Experience working with individuals and families of diverse racial, ethnic, cultural, educational, and economic backgrounds; Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior; Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty; Culturally appropriate skills in client interviewing, assessment, case management, and treatment planning; Knowledge of public and private social services systems and resources; Demonstrated ability to communicate effectively and persuasively orally and in writing; Proven ability to work effectively independently and as part of a team; Ability to establish and maintain cooperative working relationships within the office and the service provider community; Ability to prioritize and manage multiple clients and responsibilities; Availability to work occasional evenings and weekends to meet with clients, bring clients to programs, attend meetings, conduct collateral interviews, and handle emergencies; Knowledge of defense practice, the criminal legal system, and/or corrections is a plus; and, Bilingual abilities are a plus.
Social Services Advocate - PDD Lowell Committee for Public CounselSocial Services Advocate - PDD LowellLowell, MassachusettsFull timeSocial Services Advocate responsibilities include, but are not limited to: Maintaining close contact with clients over the duration of their case to build strong working relationships; Conducting both brief and in-depth interviews with clients respecting their individuality and with cultural humility to obtain client histories; connecting with and interviewing collateral contacts; Performing needs assessments, developing treatment or service plans, referring clients to service providers, and making direct connections between clients and programs; Gaining comprehensive knowledge of statewide and local programming and services, and working collaboratively with community-based services that support clients; Collaborating with defense counsel to develop defense strategies and dispositional options which demonstrate an understanding of the complexities of our clients’ whole lives; Preparing and presenting courtroom testimony to describe services and dispositional alternatives arranged for the client; Preparing detailed and persuasive written advocacy for sentencing and mitigation purposes; Advocating for clients in a client-directed practice to facilitate best possible outcomes; and, Other duties as assigned. Experience working with individuals and families of diverse racial, ethnic, cultural, educational, and economic backgrounds; Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior; Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty; Culturally appropriate skills in client interviewing, assessment, case management, and treatment planning; Knowledge of public and private social services systems and resources; Demonstrated ability to communicate effectively and persuasively orally and in writing; Proven ability to work effectively independently and as part of a team; Ability to establish and maintain cooperative working relationships within the office and the service provider community; Ability to prioritize and manage multiple clients and responsibilities; Availability to work occasional evenings and weekends to meet with clients, bring clients to programs, attend meetings, conduct collateral interviews, and handle emergencies; Knowledge of defense practice, the criminal legal system, and/or corrections is a plus; and, Bilingual abilities are a plus.
Social Services Advocate - Private Counsel Division, Administration Committee for Public CounselSocial Services Advocate - Private Counsel Division, AdministrationBoston, MassachusettsFull timeExperience working with individuals and families of diverse racial, ethnic, cultural, educational, disabilities, and economic backgrounds; Experience with conducting psychosocial interviews, needs assessments, and writing and executing discharge, release, or re-entry plans; Experience with case management, coordinating services, and collaboration as part of multi-disciplinary teams; Experience with drafting comprehensive defense-oriented written advocacy and release plans; Ability to conduct comprehensive records review and identify salient information (educational, medical, mental health, psychological, etc.); Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior; Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty; Ability to establish and maintain cooperative working relationships with colleagues and supervisors, as well as with external service providers; Ability to prioritize and manage multiple clients and responsibilities; Availability to work occasional evenings and weekends to meet with clients, willingness to transport clients to programs, attend meetings, and conduct collateral interviews; Knowledge of basic computer skills, Microsoft Windows, virtual conference platforms (Zoom, Teams, etc.), and cell phone applications; Experience with unhoused or unsheltered populations is a plus; and, Bilingual abilities are a plus. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members.
Customer Service Delivery Advocate CarvanaCustomer Service Delivery AdvocateFranklin Town, MA$22–$24 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Service Delivery Advocate 4- day work week! CarvanaCustomer Service Delivery Advocate 4- day work week!Boston, MA$24–$26 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Service Delivery Advocate 4- Day Work Week! CarvanaCustomer Service Delivery Advocate 4- Day Work Week!Framingham, MA$24–$26 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Clinical Patient Advocate - Milford Regional 40 hours, Days UMass Memorial HealthClinical Patient Advocate - Milford Regional 40 hours, DaysMilford, MassachusettsResponsible for oversight of patient grievances and organizing the behavioral, nursing, operational and medical reviews which includes collaboration with physician leadership, hospital leadership, patient safety, quality improvement and risk management. 6. Coordinates efforts with all necessary areas of the organization (especially: Legal, Public Relations/Marketing/Communications, Risk Management, Regulatory Affairs, etc.) to resolve complaints, and address issues to prevent future complaints.
NewDeveloper Advocate BlitzyDeveloper AdvocateCambridge, Massachusetts$150,000–$180,000 / yearYou'll work closely with our fast-growing team, pivoting quickly to unblock developers, building both reverse- and forward-engineering examples, and partnering with our forward-deployed engineers to turn customer conversations, strategy discussions, and developer trends into new content ideas. We're hiring a Developer Advocate to help developers understand, adopt, and ship code with Blitzy through technical content, real-world sample repos, and direct engagement with the developer community.