Duties include determining income and program eligibility, providing customer service, creating and maintaining applicant files, tracking application status, entering and updating program data in program software and internal spreadsheets, preparing payment requests, maintaining accurate records, collecting and reporting program data, and preparing program-related correspondence and letters. Oversee the administration of residential utility customer support programs, including application intake and processing, income and ownership verification, eligibility determinations, document accuracy and authenticity reviews, and file creation in accordance with program requirements.