Establish the data quality, ownership, governance, and lifecycle controls needed to prepare configuration and asset data for responsible AI use, and work with ServiceNow Engineering, Data, Security, and Architecture to prioritize, implement, validate, and monitor AI-enabled capabilities that improve discovery, reconciliation, data quality, impact analysis, risk identification, and lifecycle decision-making. The role provides leadership across Incident and Major Incident, Problem, Change Enablement, Configuration, IT Asset, Knowledge, Service Level, Catalog and Request Management, and continual improvement while developing team capability and aligning resources to priority needs.