That means classifying requests by engagement type (Testing/Piloting, VOE/Feedback Collection, Strategy Alignment, Service Guidance, Comms/Cascade, Training/Enablement, and Expert Network Surfacing), assigning sensitivity levels, and routing to the right execution partners - Expert Change & Readiness Management (ECRM), Comms, Learning & Development, and Operational Excellence - with the context they need to act. This role is well suited for someone skilled at governance and intake design in complex, multi-partner environments - someone who can bring structure to a high-volume flow of engagement, represent Service Delivery's operational reality in both directions, and stay accountable for outcomes even when execution runs through others.