This role is NOT a fit if you: • Are aiming for DevOps, cloud engineering, SOC/SIEM roles, or cybersecurity analyst positions • Want deep engineering projects instead of user support • Are uncomfortable documenting work or following SOPs • Prefer to work alone without client interaction • Want rapid title changes or constant novelty • Get frustrated with non-technical clients • Don’t plan to stay at least 2–3 years • Dislike occasionally traveling to client sites. • Troubleshoot and resolve Level 2 issues across Windows, macOS, and Linux • Close 8 to 10 tickets per day • Support Microsoft 365, Azure AD, and common SMB infrastructure • Diagnose network issues (DHCP, DNS, VLANs, VPNs, Wi-Fi) • Configure and deploy desktops, laptops, and small office hardware • Assist with onboarding/offboarding • Perform patching, updates, and maintenance following SOPs • Escalate only when appropriate • Travel to client locations as needed.