Act as role model, lead by personal example, encourage team work and cooperation, remain calm, cool and collected under any circumstance, handle conflict and resolve issues with tact and diplomacy, use caution and discretion when faced with s crisis situation, avoid physical confrontation at all times, seek assistance from management and/or law-enforcement personnel, use your best judgment and ensure the staff is trained, re-trained and follows post orders and SOP's at all times. Carries out management responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, and training; planning, assigning, and directing work; performance appraisal; rewarding and disciplining employees; addressing complaints and resolving problems.