Qualifications We Prefer: Experience providing technical support or customer service in a help desk, service desk, desktop support, or similar environment, with familiarity using ITSM processes and ticketing platforms such as Jira Service Management, ServiceNow, or equivalent tools. What You Will Do: Provide IT systems administration in a heterogeneous Microsoft Windows and Red Hat Enterprise Linux environment while providing responsive and professional technical support to end users, troubleshooting hardware, software, operating system, account, and connectivity issues.