UNKNOWN

FEED

The essential functions include, but are not limited to the following: Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Thoroughness -- Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure agreements and commitments are fulfilled.

<h5>Position Summary </h5>Accurately picking and packing items as well as handling basic computer tasks such as scanning documents and printing shipping labels. <h5>Essential Duties and Responsibilities </h5>The essential functions include, but are not limited to the following: <ul><li>Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. </li><li>Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to other appropriate staff. </li><li>Picks and packs orders for shipment. </li><li>Handles complaints related to shipments; notifies supervisor of any shipping or receiving issues. </li><li>Performs other related duties as assigned. </li></ul><h5>Minimum Qualifications (Knowledge, Skills, and Abilities) </h5><ul><li>Excellent communication skills including active listening. </li><li>Proficient computer skills with the ability to learn new software. </li><li>High school diploma or equivalent. </li><li>Customer service experience required. </li></ul><h5>Core Competencies </h5><ul><li>Initiative -- Identifying what needs to be done and doing it before being asked or before the situation requires it. </li><li>Communication -- The ability to ensure information is passed on to others who should be kept informed, express oneself clearly verbally and in writing, and understand others. </li><li>Time Management -- Spending time appropriately among people and projects to ensure goals are met. </li><li>Thoroughness -- Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure agreements and commitments are fulfilled. </li></ul><h5>Physical Demands and Work Environment </h5>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Mueller Yurgae Associates

E-Commerce Warehouse Customer Service

Communication Skills

Computer Skills

Customer Relations

Customer Support/Service

Disability Accommodations

High School Diploma

Lift/Move 50 Pounds

Needs Assessment

Online Chat

Order Picking/Packing

Physical Demands

Printing

Resolve Customer Issues

Risk

Safety/Work Safety

Shipping/Receiving

Time Management

Warehousing

eCommerce

IRecruitee

Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activitiesof employees or performs the work of all job levels. Core Competencies: <ul><li>Partnerships </li><li>Growth mindset </li><li>Results oriented </li><li>Customer focused </li><li>Professionalism </li></ul>Reporting Relations: Accountable and Reports to: DistrictStore Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: <ul><li>Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. </li><li>Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. </li><li>Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. </li><li>Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. </li><li>Makes an effort to learn customers' names and to address them by name whenever possible. </li><li>Assists customers by: (examples include) <ul><li>escorting them to the products they're looking for </li><li>securing products that are out of reach </li><li>loading or unloading heavy items </li><li>making note of and passing along customer suggestions or requests </li><li>performing other tasks in every way possible to enhance the shopping experience. </li></ul></li><li>Answers the telephone promptly and provides friendly, helpful service to customers who call. </li><li>Performs as a leader and role model and maintains positive employee relations. </li><li>Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. </li><li>Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. </li><li>Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. </li><li>Ensures proper customer service throughout the store and addresses specific customer issues. </li><li>Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. </li><li>Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. </li><li>Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. </li><li>Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) </li><li>Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. </li><li>Trains workers in store policies, department procedures, and job duties. </li><li>Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. </li><li>Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. </li><li>Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. </li><li>Explains store services to potential personal and business account customers to generate additional business for the store. </li><li>Understands the basics of store accounting. </li><li>Maintains strict adherence to department and company guidelines related to personal hygiene and dress. </li><li>Adheres to company policies and individual store guidelines. </li><li>Reports to work when scheduled and on time. </li></ul>Secondary Duties and Responsibilities:<ul><li>Determines the motivational needs of employees and provides the appropriate environment. </li><li>Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). </li><li>Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. </li><li>Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). </li><li>Handles cash registers. </li><li>Recommends cost reduction programs. </li><li>Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. </li><li>Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. </li><li>Assists in other areas of store as needed. </li><li>Performs other job related duties and special projects as required. </li></ul>Knowledge, Skills, Abilities and Worker Characteristics:<ul><li>Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. </li><li>Ability to do arithmetic calculations involving fractions, decimals, and percentages. </li><li>Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. </li></ul>Education and Experience:<ul><li>High School or equivalent experience. </li><li>Two years or more of similar or related work experience preferred. </li></ul>Supervisory Responsibilities (Direct Reports):<ul><li>Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. </li><li>Selects new employees and acts on employee problems. </li><li>Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. </li></ul>Physical Requirements:<ul><li>Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. </li><li>Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. </li><li>Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. </li></ul> Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Hy Vee

Service Manager-2

Accounting

Actuals

Calculators

Corporate Policies

Cost Control

Depth Perception

Employee Relations

Equipment Maintenance/Repair

Fax Machines

Federal Laws and Regulations

Financial Management

Fishing

Forklift

Hunting

Inventory Reports

Legal

Loading/Unloading

Maintain Compliance

Market Trend Analysis

Merchandising

Order Supplies

Pallet Jack

Payroll Software/Services

Performance Management

Performance Reviews

Policy Development

Pricing

Problem Solving Skills

Procedure Development

Procedure Implementation

Product Merchandising

Profit & Loss

Purchasing/Procurement

Record Keeping

Retail Management

Revenue/Sales Reporting

Safety Process

Sales

Staff Motivation

Staff Policies

State Laws and Regulations

Team Player

Technical Writing

Telephone Skills

Training/Teaching

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activitiesof employees or performs the work of all job levels. Core Competencies: <ul><li>Partnerships </li><li>Growth mindset </li><li>Results oriented </li><li>Customer focused </li><li>Professionalism </li></ul>Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: <ul><li>Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. </li><li>Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. </li><li>Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. </li><li>Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. </li><li>Makes an effort to learn customers' names and to address them by name whenever possible. </li><li>Assists customers by: (examples include) <ul><li>escorting them to the products they're looking for </li><li>securing products that are out of reach </li><li>loading or unloading heavy items </li><li>making note of and passing along customer suggestions or requests </li><li>performing other tasks in every way possible to enhance the shopping experience. </li></ul></li><li>Answers the telephone promptly and provides friendly, helpful service to customers who call. </li><li>Performs as a leader and role model and maintains positive employee relations. </li><li>Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. </li><li>Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. </li><li>Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. </li><li>Ensures proper customer service throughout the store and addresses specific customer issues. </li><li>Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. </li><li>Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. </li><li>Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. </li><li>Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) </li><li>Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. </li><li>Trains workers in store policies, department procedures, and job duties. </li><li>Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. </li><li>Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. </li><li>Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. </li><li>Explains store services to potential personal and business account customers to generate additional business for the store. </li><li>Understands the basics of store accounting. </li><li>Maintains strict adherence to department and company guidelines related to personal hygiene and dress. </li><li>Adheres to company policies and individual store guidelines. </li><li>Reports to work when scheduled and on time. </li></ul>Secondary Duties and Responsibilities:<ul><li>Determines the motivational needs of employees and provides the appropriate environment. </li><li>Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). </li><li>Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. </li><li>Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). </li><li>Handles cash registers. </li><li>Recommends cost reduction programs. </li><li>Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. </li><li>Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. </li><li>Assists in other areas of store as needed. </li><li>Performs other job related duties and special projects as required. </li></ul>Knowledge, Skills, Abilities and Worker Characteristics:<ul><li>Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. </li><li>Ability to do arithmetic calculations involving fractions, decimals, and percentages. </li><li>Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. </li></ul>Education and Experience:<ul><li>High School or equivalent experience. </li><li>Two years or more of similar or related work experience preferred. </li></ul>Supervisory Responsibilities (Direct Reports):<ul><li>Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. </li><li>Selects new employees and acts on employee problems. </li><li>Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. </li></ul>Physical Requirements:<ul><li>Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. </li><li>Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. </li><li>Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. </li></ul> Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Service Manager

Ecommerce Jobs in Highland Park, IA

Ecommerce Jobs in Highland Park, IA

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Ecommerce Jobs in Highland Park, IA

E-Commerce Warehouse Customer Service Mueller Yurgae Associates

Service Manager-2 Hy Vee

Service Manager Hy Vee

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