Preferred Qualifications: Master's degree in related field; ITIL, project management, Agile/Scrum, cybersecurity, database, cloud, or Ellucian/Banner-related training or certification; Extensive experience supporting Ellucian Banner ERP or comparable higher education ERP systems, including experience with Banner Student, Finance, Human Resources, Payroll, Financial Aid, Admissions, or Procurement modules; Experience supervising or managing application developers or technical support staff; experience with Oracle, SQL, PL/SQL, APIs or integrations, reporting tools, workflow/process automation, job scheduling, release management, audit/compliance support, and IT service management tools; Experience leading or participating in Agile, Scrum, Kanban, or hybrid delivery environments, including backlog management, sprint planning, release coordination, user story refinement, stakeholder demos, retrospectives, and use of work tracking tools; Experience in a higher education environment and experience partnering with functional offices, security teams, database administrators, infrastructure teams, vendors, and project management offices; Knowledge of Ellucian Banner ERP modules, Banner technical architecture, Oracle databases, SQL, PL/SQL, reporting tools, application integrations, job scheduling, and higher education administrative business processes; Knowledge of IT service management, Agile, Scrum, Kanban, or hybrid project delivery practices, project coordination, audit controls, data governance, and information security practices in a university environment; Skill in leading technical teams that support mission-critical enterprise systems; Skill in translating functional needs into maintainable technical solutions; Skill in managing work intake, backlog prioritization, sprint or release planning, and iterative delivery for application development and support teams; Ability to evaluate technical approaches, guide developers through complex issues, improve support processes, and communicate service impacts, risks, and priorities to stakeholders and leadership; and. Production Support, System Maintenance, and Operational Reliability: Oversee the team's response to Banner production issues, service requests, incidents, break/fix work, scheduled maintenance, and operational support needs, ensuring issues are triaged, prioritized, assigned, and resolved appropriately; Monitor recurring issues, system trends, and service demands; recommend process improvements, automation opportunities, technical remediation, and resource adjustments to improve service quality and reliability; Coordinate support for Banner upgrades, patches, regulatory updates, testing cycles, release activities, and post-implementation validation in partnership with functional stakeholders and technical teams; Maintain awareness of operational risk, service impacts, dependencies, and competing priorities; escalate issues to leadership when they may affect critical university processes or timelines; and.