Key Responsibilities:-Serve as the primary point of contact for Revenue Recovery customers throughout the full customer lifecycle, including trial, onboarding, product education, and renewal.-Build long-term, trust-based partnerships by helping customers realize the full value of their SPS Revenue Recovery investment.-Drive high customer satisfaction through onboarding best practices, product training, adoption guidance, and ongoing support.-Champion customer success and retention strategies, including account health monitoring, user engagement, and renewals.-Lead and support strategic and tactical programs designed to maximize customer satisfaction, adoption, and retention.-Plan, deliver, and manage key customer milestones such as onboarding, implementation, and ongoing touchpoints.-Develop a strong understanding of customer churn drivers and work cross-functionally to reduce churn and increase customer lifetime value.-Act as a liaison between customers and internal SPS Commerce teams to ensure alignment and timely resolution of needs. Required Qualifications:-Bachelor’s degree, or equivalent combination of education and experience-2+ years CSM experience or 3 - 5 years of professional business experience-Experience working closely with C-level / SVP-level executives for customers and executing executive business reviews-Excellent verbal and written communication skills-Strong presentation skills-Excellent organization and time management skills-Comfortable working in a fast-paced environment-Strong listening skills with a thoughtful approach to addressing customer pain points-Ability to assess changing priorities/tasks quickly and with ease-Ability to communicate clearly, concisely, and professionally with customers and internal stakeholders.-Highly organized and process-driven, with the ability to manage multiple priorities.-Ability to quickly develop product expertise and confidently train customers to drive adoption.