Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchangeThrough engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interactionPromote wellness concepts that embody well-rounded healthy and safe lifestyleObtain and maintain group exercise certification, and continuous education on formatsMaintain needed CECs, certification requirement, and ongoing trainings neededAdhere to the class style, format, and certification requirements while teachingEmbody sensitivity and patience in dealing with diverse membership and wellness levels; avoid intimidated wellness environmentCoach and encourage members to meet their wellness goalsMaintain administrative responsibilities including recording class size and ongoing communication for supervisorMonitor, clean, and inspect equipment regularly; report any challenges or concernsAdhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interactionLeader in handling conflict, concerns, member frustrations, and unusual center situationsInforming proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)Focus on quality experiences and engagement within programs, services, and activitiesPromotes a professional image and maintains a clean and safe environment at all times. The primary function of the Group Exercise Instructor will be to highly engage with members, guest, and program participants by providing/teaching high quality, appropriately challenging, and fun group exercise class; and also providing a safe and welcoming environment that promote group interaction.