Reporting to Manager of Program Operations, the Academic CRM Platform Manager (PM) will serve as the primary platform and partner-facing lead for the university's centrally managed Slate CRM environment, supporting admissions and enrollment management (EM) operations across the tri-campus undergraduate, graduate, professional schools, and continuing education partner units. The platform manager serves as the conduit between the enterprise governance structure for Academic CRM and the technical team that delivers platform services, translating governance decisions into actionable service team direction, managing the intake and prioritization of platform work, and coordinating the evaluation and rollout of new vendor features in alignment with institutional priorities.