Own the decision-maker relationships at each institution, typically risk managers, student health center directors, business officers and bursars, athletic directors, and international student services leaders, while the Client Manager handles the day-to-day working contacts. You own the decision-maker relationships at each institution, typically risk managers, student health center directors, business officers and bursars, athletic directors, and international student services leaders, and you step in when a claim or service issue needs a more senior hand.