Three years of experience within the last five years in hospice, home health, primary care, or a healthcare facility, including at least one year of supervisory or administrative experience; alternatively, four years of relevant experience within the last five years with at least one year in a supervisory or administrative capacity. This role will ensure timely, professional, and compassionate responses to patient, family, and community partner inquiries; monitor call center performance, productivity, service levels, staffing, and key operational metrics; and support patient care coordination, scheduling, and clinical escalations.