The position partners closely with the 3PL Client Success Senior Manager, outsourced providers, and cross-functional stakeholders to drive operational excellence, issue resolution, business continuity, and continuous improvement across the O2C process, while maintaining clear accountability for customer operations governance and O2C performance. Working cross-functionally with Commercial, Supply Chain, Finance, Quality, Regulatory, specialty distribution partners, 3PLs, and outsourced service providers, this role drives operational excellence, customer experience, and consistent O2C execution across the customer operations network.