Five or more years in account management or client success at a managed services provider or comparable recurring service organization, such as managed IT, managed security, managed cloud, or technical support services, owning a portfolio of contracted recurring revenue clients through renewal. Build a working understanding of each client’s database environment, including the platforms they run, their service coverage, recent incidents, and planned changes, using Zendesk, HubSpot, and regular conversations with the POD team that supports them.