About the Eliza Shirley House, Red Shield Family Residence, and Hope 220 Resolution Center: The Salvation Army's ESH, RSFR, and Hope 220 are a safe and welcoming emergency housing programs offering loving, respectful, compassionate, and non-judgmental services to empower residents to strive towards self-sufficiency. The DEH is responsible for all aspects of the programs, including direct supervision of both Assistant Directors, the supervision of after hours, provision of clinical supervision to all Case Managers at RSFR and ESH, staff development, personnel administration, and all reporting requirements needed for program renewal and grant writing.