Support the call center, providing non-judgmental, unbiased communication, assistance, and referral for a variety of calls, including information requests, behavioral health, substance use, quality of life concerns, lost/found property, and low-risk disturbances, complaints, or conflicts. This includes the operations of the CARES non-emergency phone line while providing continuity in initial response and support, follow-up, and record-keeping across the response team and campus partners.