General Responsibilities: Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress Respond to phone calls with a sense of urgency and demonstrate good customer service skills Receive and maintain EMTALA education to prevent and identify risk to facility Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs Enter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports Ensure patient rights and confidentiality are maintained Participate as an active and collaborative member of the multidisciplinary team Participate in monthly staff meetings Deal effectively with dissatisfied customers and escalate cases to leadership Complete additional duties as assigned Knowledge, Skills, and Abilities: Possess good communication skills and cooperate positively with team members Ability to comfortably use multiple computer-based programs and applications, often simultaneously Ability to take initiative and act on multiple tasks Ability to demonstrate good judgment, use critical thinking skills, and follow procedures Proficient and understands medical terminology Knowledge of basic hospital and transportation services with markets the PLC is serving Ability to channel concerns appropriately and to function calmly in stressful situations Education: High School Diploma or GED required Associate degree or higher preferred Experience Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.) Prefer experience in call center/communications or dispatch center EMT Certification preferred Benefits HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. Apply share Share Email X Facebook LinkedIn bookmark_border Save Job bookmark Unsave Job // Save Jobs functionality detectsavedjob('1-INFOR-4833858','save-job','unsave-job');