Knowledge, Skills, and Abilities: Minimum of 5+ years of experience managing SaaS implementation and software delivery projects from start to finish, with demonstrated end-to-end ownership across the Software Development Life Cycle (SDLC), including planning, execution, deployment, and successful delivery. Proficiency with project management and collaboration tools, including Jira, Salesforce, Confluence, Microsoft Office Suite, and ServiceNow Strategic Portfolio Management (SPM), to support project tracking, documentation, reporting, and cross-functional coordination.