Required Qualifications: Bachelors Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field experience AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls. As a subject matter expert, they will partner across Product, Engineering, and Support, guide global teams, own service KPIs, troubleshoot complex issues, and turn customer evidence into product improvements that prevent repeat escalations and strengthen reliability, quality, and customer outcomes.