The ideal candidate will: Be a bright, flexible, energetic person who has at least two years of experience providing the highest quality of customer service; Have experience working with diverse multi-cultural or underserved patient populations; Be able to quickly learn and analyze rules, regulations, policies and procedures involved in customer service in a medical office setting and relay the information to customers in a clear, accurate and highly professional manner; Be able to deal tactfully, courteously and effectively with patients, visitors and co-workers under difficult circumstances; Possess excellent written and oral communications skills; Provide effective lead direction, training and work review to a group of patient services office support staff; organize and assign work, set priorities and follow up to ensure coordination and completion of assigned work; Have the ability to maintain a positive professional attitude in a fast-paced and sometimes stressful environment; Have working knowledge of healthcare billing processes; Have working knowledge of electronic medical record systems, such as EPIC. The San Mateo Medical Center, North County Clinics is seeking well-qualified candidates for the position of Lead Patient Services Assistant to, under general supervision, provide lead direction in assigning, directing, and reviewing the work of a bigger group of (12-13) patient services support staff; perform difficult, technical or specialized patient services support work; and perform related duties as assigned.