Encourage client awareness and use of BlackLine products, programs and services including, but not limited to, BlackLine U and webinars optimization and diagnostic reviews, implementation services, software upgrades, additional modules, BUGs and the BlackLine Community. Work closely with customer success managers and other departments (i.e., Implementations, Training, Support, Sales) in coordinating communication and action items, including transition from Sales, to ensure clients'' expectations are met in a timely manner.