This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. The Customer Support Agent provides first-line assistance to customers via phone, email, and online ticket submission to resolve inquiries, complaints, pre-sales, and technical issues related to hardware, software, and peripherals.