Knowledge : Working knowledge of Microsoft Windows, Apple macOS, ChromeOS, iOS/iPadOS, Microsoft 365, Google Workspace, desktop and laptop hardware, printers and peripherals, mobile devices, classroom/audio-visual technology, basic TCP/IP networking, endpoint security and MFA concepts, ticketing/service management practices, and asset management. The position resolves common hardware, software, account, printing, classroom/audio-visual, mobile device, and endpoint connectivity issues; deploys and supports Windows and macOS computers, Chromebooks, iPads, and other approved devices, and supports Microsoft 365, Google Workspace, and approved applications.