Maintains a strong and consistent presence at assigned site, with minimal/approved exceptions; Develops and implements systems and procedures to ensure the efficient flow of patients from initial reception, registration, and billing through provider care to discharge and care referral, as required; Develops and implements efficient patient scheduling and registration activities, in consultation with providers and administrative staff; Assures the timely and accurate entry of patient information into the practice management system/electronic health record and the submission of data to FCCH Administration, as required; Develops and implements a Center staffing plan tied to patient care requirements, staff/provider leave requests and provider scheduling, including development of contingency resources to assure critical site functions are accomplished despite unanticipated events; Coordinates daily staff assignments with other site supervisors/managers to ensure accomplishment of critical functions; Leads site-based hiring processes, in coordination with Human Resources, and supervises site payroll responsibilities; Coordinates site-based billing activities, to include ensuring timely charge posting/auditing, patient payment plan management, daily deposit of site-collected cash receipts, and application of all applicable billing policies and procedures; Orders and maintains business office and patient care equipment and supplies in compliance with organizational procurement policies and procedures; Is primarily responsible for managing those line items under site control in site-based budgets, and for managing site petty cash and/or other site cash funds; Coordinates orientation for new staff and ensures evaluation of employee progress within observation period and at time of yearly evaluation; Coordinates required training and education for Center staff; Ensures Center maintenance, cleaning, and repairs, in coordination with designated external/internal resources; Monitors and follows-up on patient complaints, including conflict resolution, mediation, and/or customer service; Plans, organizes and leads regular staff meetings to discuss operational issues and improve teamwork and site performance; Complies with/supports all applicable FCCH policies and procedures; Ensures effective management of written and verbal communications, to include mail (USPS/interoffice/electronic) disbursement/response, dissemination of applicable meeting minutes or other FCCH communications, and implementation of verbal direction, as indicated; Maintains cordial and effective partnerships, as appropriate, with community-based entities, vendors and/or other partners; Reports regarding site-based activities, as required/necessary; Performs other miscellaneous job-related duties as assigned; Requirements. Under the general supervision of the Chief Operations Officer or his/her designee, the Health Center Manager plans, directs, and coordinates all daily operations of an outpatient health center to ensure the delivery of high quality patient care, to include oversight of: clinical/administrative support staffing; patient management (registration, billing and collections, insurance eligibility/sliding fee program, outside referrals, and patient records); environment of care (including facility, equipment, and supplies); essential reporting; and community relations.