4+ years of industry experience in a customer and/or engineering support role such as Engineering Program Management, Operations, or similar Demonstrated ability to independently manage multiple projects or programs simultaneously, driving them from scoping through execution Effective at issue and trend detection with demonstrated creative approaches in identifying solutions Comfortable working with data to inform decisions, identify patterns, and communicate findings Practical experience using AI tools (e.g., LLMs, automation platforms) to improve personal or team workflows and efficiency Outstanding communication and presentation abilities, written and verbal, to all levels of an organization Highly autonomous: self-directed, motivated, and able to operate independently in ambiguous environments A bachelors degree or equivalent professional experience is preferred. Experience designing or scaling support processes and operations for large-scale products or systems Demonstrated excellence in building strong relationships and influence across a matrixed organization Hands-on experience building or optimizing automated workflows, tooling, or operational pipelines using AI or scripting Experience with digital content distribution or development experience on Apple platforms Experience working on Trust & Safety or legal and regulatory compliance initiatives Familiarity with support tooling, ticketing systems, or operational dashboards.