This role will partner closely with OEM customers, Product Engineering, Software Engineering, Program Management, Manufacturing, Supply Chain, Service Operations, IT, Finance, Quality, suppliers, and return canters to ensure timely investigation, disposition, corrective action, and closure of warranty and field-return issues. This role will lead warranty operations, returned-product investigations, RMA process governance, failure-analysis coordination, warranty analytics, technology enablement, and continuous-improvement initiatives that reduce warranty exposure, improve customer satisfaction, and strengthen operational traceability.