Key responsibilities: - Manage end-to-end service for assigned customers and act as the primary point of contact - Prepare material quotes and supporting data for customer proposals and RFQs - Serve as liaison between customers and internal operating teams to resolve order, schedule, and documentation issues - Support account performance reporting and, as needed, assist with cost accounting. You'll prepare accurate proposals, coordinate clearly across teams, resolve issues quickly, and partner with outside sales to help grow new accounts.