p>Under general supervision, performs a variety of customer service duties in support of an assigned department; serves as the first point of contact for assigned functional areas; processes the receipt of payments, departmental forms, or applications; provides support for accounting, financial, and cashier functions in assigned department; maintains department records; provides information and assistance to customers, the public, City staff and external departments; prepares correspondence and reports as needed; and performs related duties as assigned. Serves as the first point of contact in person, over the phone, and through electronic means for functional areas that have heavy contact with the public; provides customer service and assistance to the public in person, by phone, or by mail; responds to inquiries; explains internal processes, procedures, and requirements for a variety of transactions, services, or activities.