Schedule you will be required to9 work: 8-hour shift - between the hours of 6a - 8p ET, 50% remote - alternating one week in the office and one week at home• Candidate may also need to be flexible to support additional hours/shifts during inclement weather events and or including holidays, there is an afterhours on-call rotation Who You Are: 3+ years of IT Helpdesk Support experience Minimum of High School Diploma and or Equivalency MUST have experience with ServiceNow ticketing system Great Customer Service Skills, Strong analytical, troubleshooting and typing skills MUST have experience and knowledge of Windows 11 operating system MUST have experience in an IT setting with computer hardware/software and troubleshooting and identifying issues to work towards resolution Our Safety Pledge to You: If you are as committed to your success as we are committed to your safety, then this is the position for you! Computer hardware/software, iDevices, Tough Books, Windows 10, & 11 OS, MS Office suite, Teams, Share Point, Active Directory, Mainframe, print management tools, and Experience working with ticketing systems.