Redwood City, CA4 days ago
A leading medical institution is seeking a Service Desk Analyst to provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, messaging, and also record the details of every customer interaction and advance complex issues to more senior technicians for resolution. Provide first-line technical support for hardware, software, peripherals, and networking issues, resolving incidents remotely when possible.