The Help Desk Technician is responsible for the installation, configuration, testing, deploying, monitoring, and supporting electronic devices, including desktop, laptop computers, printers, network, and other computing devices under the MS Windows 10/11 and/or Mac OS platforms. May be substituted with 2-year accredited college or university in Computer Science, Engineering, or MIS (Management Information System) degree and minimum 2 years of professional work experiences in IT help desk supports with technical certifications (such as Microsoft or Cisco, or Google Certification.) .