You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Influencing/Negotiating, Information Technology Program Management, Integrity/Honesty, Interpersonal Skills, Learning, Process Control, Reading Comprehension, Reasoning, Requirements Analysis, Self-Management, Stress Tolerance, Teamwork, and Technical Credibility. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.