In addition, these practices require a higher level of customer-facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and/or complex test orders. The workforce spans laboratory scientists, logistics professionals, technologists, and business talent including phlebotomists, patient services representatives, and floater/mobile phlebotomists all contributing to healthcare outcomes that matter at the most personal level.