Required Education & Experience The successful candidate will bring the following experience and capabilities: 10+ years of experience in service leadership, customer success, support, implementation, training, professional services, sales engineering, or related customer-facing leadership roles. Concentration: Ability to maintain focus during extended periods of planning, analysis, meetings, presentations, and complex problem resolution Communication Demands: Executive Communication: Regularly communicate complex business, operational, customer, and strategic information to executive leadership, stakeholders, and cross-functional teams.