Required Education and Experience High School Diploma 2 years of experience in Customer Service or Security Services or customer service Required Credentials Basic Life Support (BLS) Certification within 90 days of hire CPI Non-Violent Crisis Intervention (NCI) Certification within 90 days of hire (Annual Requirement) Completion of NCI Autism Training within 12 months of hire Completion of Seattle Children’s Safe Firearms Training within 12 months of hire Preferred Valid Washington State Driver’s License with a driving record acceptable to Risk Management International Association for Healthcare Security and Safety (IAHSS) Basic Certification. The Security Officer II is the primary responders for all safety concerns, security incidents and service request at facilities owned or occupied by Seattle Children's in the department's efforts to deter, detect, prevent, respond, and document concerns or incidents that risk the safety and well-being of patients, families, visitors, workforce members, and property by utilizing appropriate protocols, emergency response procedures, and/or non-violent crisis intervention methods.