Working closely with Cloud Engineering, Customer Success, Professional Services, Development, Product Support, and other stakeholders, you will ensure services are delivered against agreed SLAs and KPIs while driving clear communication, accurate reporting, strong customer relationships, and continuous service improvement. As the Celebrus Service Delivery Manager, you will own the day-to-day delivery of Celebrus Cloud services in a 24/7 infrastructure environment, acting as the primary customer-facing point of contact for service performance, scheduled change, incident coordination, and escalation management.