At least 5 years of experience in a multi-store support role, preferably in a fast-paced, luxury/ fashion environment; Previous experience as a Store Director a plus; Experience in building materials using platforms and tools that can be easily facilitated at store level; Able to collaborate effectively with a team to develop strategies; Problem solving experience and skills; Experience working closely with Store Planning, Inventory Control, Merchandising, Finance, MIS, Loss Prevention, and Training; Ability to effectively direct a team through change management; Good project management skills; Strong business acumen, highly analytical, able to present and promote ideas; Experience in logistical planning, development of processes and policies; Proven to be a strategic thinker and focused on the end results; Strong communication and writing skills; High Proficiency: in Excel and PowerPoint. Provide training to new members of the operations team, as well as training on various operational tools; Proactively identify gaps in knowledge for existing teams and have Operations Managers provide additional training, and in person support; Support the Store Directors in developing the operations team through the assessment of talent and mapping opportunities for growth; Ensure proper career progression for operations teams in the store and create developmental plans in partnership with the Store Director and the Director Retail Operations.